Motorpoint Arena Nottingham Website Privacy Policy

Motorpoint Arena Nottingham forms a part of the Nottingham Ice Centre ("NIC"), which is a limited company registered in England and Wales under registration number 03563341 with a registered address at National Ice Centre, Bolero Square, Nottingham, NG1 1LA. Nottingham Ice Centre Limited is the 'Controller' of any personal data we collect about you.

Motorpoint Arena Nottingham is a UK-based arena that offers a range of events, including ice hockey matches, live music concerts, theatre performances, comedy shows, and other sporting matches.

Nottingham Ice Centre Limited must process personal data (this may at times also include sensitive personal data) so that it can provide their services, in doing so, the Nottingham Ice Centre Limited acts as a data controller.

Nottingham Ice Centre Limited will process your personal information in accordance with all applicable laws, including the UK and EU General Data Protection Regulations (GDPR) and the Data Protection Act 2018 (DPA 2018).

This Privacy Policy tells you how the Nottingham Ice Centre Limited, Bolero Square, The Lace Market, Nottingham NG1 1LA collects information from you, how we protect it and how we use it, and covers all personal information which you provide when you use any of our National Ice Centre or Motorpoint Arena Nottingham websites.

The purpose of this Privacy Notice is to let you know how we process your Personal Data when you visit our website or visit us at National Ice Centre & Motorpoint Arena Nottingham, Bolero Square, Nottingham, NG1 1LA. This Privacy Notice therefore explains what Personal Data we collect from you and how we collect, use, store and disclose it when you use our website, or access our services. This Privacy Notice also contains information about your rights under applicable data protection legislation.

We are committed to compliance with data protection laws. We believe that ensuring data protection compliance is the foundation of trustworthy business relationships.

It is important that you read this Privacy Notice together with any other additional Privacy Notices we provide on specific occasions when we are collecting or processing Personal Data about you so that you are fully aware of how and why we are using your data.

This Privacy Policy covers any Personal Data which you may provide when dealing with the Nottingham Ice Centre Limited or interacting with any of our Sites, including the Motorpoint Arena Nottingham Site (whether or not you are registered), including data when you make a purchase, register for our mailing list, use our free Wi-Fi service, or use any other Nottingham Ice Centre Limited service.

The term “Personal Data” means any information relating to you that identifies you, or through which you can be identified, directly or indirectly. In particular, by reference to an identifier such as a name, an identification number, location data or an online identifier, or to one or more factors specific to your physical, physiological, genetic, health, economic, cultural or social identity.

Nottingham Ice Centre Limited may collect, record and analyse information of visitors to its websites. We may record your IP address and use cookies. Nottingham Ice Centre Limited may collect and process any Personal Data that you volunteer to us in our website forms, such as when you register to buy tickets, use our free Wi-Fi service, or sign up for marketing communications, information and newsletters.

Personal Data may comprise your IP address, first and last name, your postal and email address, your personal and work telephone numbers, financial information, data for social networks and your music genres of interest.

When attending one of our events, or attending one of our lessons, Nottingham Ice Centre may collect special category data such as data relating to your health. This is to ensure the safety of participants and spectators, and for inclusion and accessibility purposes.

We collect your Personal Data for the purpose of providing you with all services that Nottingham Ice Centre offers. We will collect data about you, both personal data (such as your name and contact details) and Sensitive Personal Data, if applicable. Sensitive personal data, also referred to as Special Category Personal Data, which is defined as data that needs more protection due to its sensitive nature. Additional obligations are placed on the Data Controller and/or Processor for them to process Special Category Personal Data lawfully, which comes under Article of the UK and/or EU GDPR.

We will only use your Personal Data for the purpose we collected it and in accordance with the law. We will not use your Personal Data for any other purpose without your prior consent. The only exception to this is if it is required or permitted by law, such as where it is necessary for the prevention, investigation, detection or prosecution of criminal offences or the enforcement of civil law matters.

We will collect your Personal Data directly from you in the following ways:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To perform a contract with you, such as a contract to process an order from you when you have bought a ticket to one of our events, lessons, or have signed up to one of our clubs. This includes taking payment and carrying out the order fulfilment.
• To comply with a legal obligation, for example where you exercise your rights under data protection law and make requests; and to comply with any legal or financial obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
• When you have consented, Nottingham Ice Centre Limited uses the collected Personal Data to communicate with visitors, to customise marketing content for visitors and to improve its websites by analysing how visitors navigate its websites.

Nottingham Ice Centre Limited may also share such information with service vendors or contractors in order to provide a requested service or transaction, such as a CD order fulfilment or merchandise purchase.

Nottingham Ice Centre Limited will also share Personal Data with data processors and other third parties that help us to provide our services.

The UK and EU GDPR, (our global standard of compliance) requires that a Controller must have a legal basis for processing Personal Data. More details are provided in the Schedule of Processing but, in most instances, our legal bases for processing your personal information are:

• Your consent. Your are able to withdraw your consent at any time. You can do this by contacting dpo@national-ice-centre.com
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We have a legitimate interest.

In some cases, we may process special category data. This is afforded some extra protection due to its sensitive nature, and therefore, under UK and EU GDPR we are required to provide a lawful basis for processing, and a secondary condition under Article 9. More details can be found within our Record of Processing Activities, but the conditions we may rely on are:

• Explicit consent
• Employment, social security and social protection (if authorised by law)
• Vital interests
• Not-for-profit bodies
• Made public by the data subject
• Legal claims or judicial acts
• Reasons of substantial public interest (with a basis in law)
• Health or social care (with a basis in law)
• Public health (with a basis in law)
• Archiving, research and statistics (with a basis in law)

Cookies are pieces of information that a Site sends to your computer or other media device while you are viewing or interacting with the Site. We use cookies for a variety of purposes including tracking usage on our Sites in order to enhance our visitors' experience on our Sites and to learn more about your preferences and interests. For instance, when you return to one of our Sites after logging in via your computer, cookies provide information to the Site so that the Site will remember who you are ("visitor session information"). You can choose to have your computer notify you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you turn cookies off, you won't have access to many features that make your interaction with Nottingham Ice Centre Limited smoother, and some of our services will not function properly. We may use cookies to analyse the traffic patterns on our Sites, such as the frequency which our users visit various parts of our Sites.

We may combine your visitor session information or other information collected through cookies with personally identifiable information in order to understand and improve your online experiences and to determine what products, promotions and services you prefer or are likely to be of interest to you.

For full information relating to Cookies, please see our Cookie Policy here.

With your consent, we may contact you via email and/or phone to promote or inform you about our services. If you have provided consent, we may also contact you to promote services provided by third parties. Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.

Where we contact you for direct marketing purposes, we will comply with the requirements set out in the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

Information that we use in this way may include:

• Information about your use of this and other Nottingham Ice Centre Limited Sites;
• Your responses to communications from us;
• Your use of our Wi-Fi services;
• Information you provide when you register on a Site;
• Customer surveys;
• Information provided by other companies, where you gave them permission to share this information, and
• Transactional data

We may use a variety of technical methods such as cookies to collate this information (see the section above on "Use of Cookies" for further information).

Where you have consented to be contacted by us to conduct direct marketing to you, you can withdraw this consent at any time. To withdraw consent, please contact dpo@national-ice-centre.com

Nottingham Ice Centre Limited is committed to protecting the data you share with us.

For Users with accounts located in the European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU General Data Protection Regulation (EU GDPR)

You have rights under data protection laws, and we are required to follow them unless there are specific legal exceptions. Exercising these rights is usually free. However, if your request is clearly unreasonable or excessive, we may charge a fee or refuse to act on it. Before handling your request, we may need you to confirm your identity. Once we have this, we will process your request as quickly as possible, usually within one month. To exercise your rights, please contact our Data Protection Officer at dpo@national-ice-centre.com.

You can contact us if you wish to complain about how we collect, store and use your Personal Data. It is our goal to provide the best possible remedy with regard to your complaints.

However, if you are not satisfied with our answer, you can also contact the relevant competent supervisory authority. In the UK, the relevant supervisory authority is the ICO, contact details of which can be found below.

Your rights in connection with personal information are set out below:

• Subject Access Request - You have the right to receive a copy of all the Personal Data we hold about you.
• Rectification - If any of the Personal Data we hold about you is incomplete or inaccurate, you have the right to have it corrected.
• Erasure - This is also known as the "right to be forgotten". You have the right to ask us to delete your Personal Data where there is no good reason for us continuing to process it. However, certain criteria apply and if we have a legitimate reason to continue processing your personal data, we will not be legally required to delete it.
• Objection - You have a right to object where we are relying on legitimate interests as our legal basis for processing your Personal Data but, in certain circumstances we may be able to continue with the processing. For example, if we have compelling legitimate grounds which override your interests, rights and freedoms or your personal information is needed for the establishment, exercise or defence of legal claims. However, you have an absolute right to object to us processing your Personal Data for direct marketing purposes.
• Restriction - You have a right to ask us to restrict the processing of your Personal Data in certain circumstances. For example, you may require us to suspend processing information about you whilst checks are made to ensure it is accurate.
• Portability - You have the right to ask us to transfer any Personal Data you have provided to us to another party, subject to certain criteria being satisfied. We will provide this Personal Data in a structured, commonly used and machine-readable format.
• Right to withdraw consent - If you have given us your consent for the processing of your Personal Data, you can withdraw this at any time. Please note, the withdrawal has no effect on the legality of the data processing carried out in the past on the basis of your consent. To exercise your right to withdraw consent contact us at dpo@national-ice-centre.com.
  
  You can ask Nottingham Ice Centre Limited to remove your personal information from any or all of our mailing lists at any time by clicking on the unsubscribe link which we provide you on all email marketing campaigns we distribute.
  
  You will be removed for our marketing database within approximately 24 hours.
• Right to complain -If you are unhappy with the way in which your personal information has been or is being processed, you have the right to make a complaint about it to the Information Commissioner's Office (ICO). They can be contacted at:
  
  
  Information Commissioner's Office

  Wycliffe House

  Water Lane

  Wilmslow

  Cheshire

  SK9 5AF
  
  www.ico.org.uk

Nottingham Ice Centre Limited will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. When a user's account is terminated or expired, all Personal Data collected through the platform will be deleted in line with our retention periods, and as required by applicable law.

Please be aware that while visiting our Sites, visitors can follow links to other sites that are beyond our sphere of influence. Nottingham Ice Centre Limited is not responsible for the content or privacy policy of these other sites.

We reserve the right to update this Privacy Notice from time to time. Updates to this Privacy Notice will be published on our website. To ensure you are aware of when we make changes to this Privacy Notice, we will amend the revision date at the top of this page. Changes apply as soon as they are published on our website. We therefore recommend that you visit this page regularly to find out about any updates that may have been made.

Nottingham Ice Centre Limited has a Data Protection Officer who is responsible for matters relating to privacy and data protection.

This Data Protection Officer can be reached at the following address:

If you have queries about our use of your personal information or wish to have your personal information removed, you can email dpo@national-ice-centre.com or write to us using the address above.